📅 Effective Date: 21-09-2025
🔄 Last Updated: 21-09-2025
At Yomatoo 🍴, every order is prepared fresh by our restaurant partners and delivered by our riders 🛵. To ensure quality and fairness, we have the following cancellation rules:
Once your order is confirmed by the restaurant, it cannot be canceled.
Payments made are final and non-refundable 💳.
Please review your order carefully before placing it. ✅
If your order has not yet been confirmed by the restaurant, you may request cancellation.
In such cases, we may issue:
A coupon/credit for future orders 🎟️
Or cancel the payment if it hasn’t been processed yet 💡
In rare cases (e.g., item unavailable, restaurant closed, or rider issues), Yomatoo may cancel your order.
If this happens, we’ll notify you immediately 📢 and may offer a credit or replacement order at our discretion.
Your order may be marked as failed and non-refundable if:
Wrong delivery address was provided 🏠
Customer is unavailable or unreachable 📞
Repeated refusal to accept the order 🚫
If you need help with a cancellation request, reach out to our support team:
📧 Support@yomatoo.com
📞 03126009480
📍 Shop No 2B, 2nd Floor, Main High Street, Tehsil Chowk District, Sahiwal.
